DALLAS – KLM (KL) has announced that passengers who have booked a flight to Amsterdam (AMS) today from any European destination will not be able to board their flight. The airline will operate empty legs on the way back to its main hub.

The decision has been made to allow as many passengers stranded at AMS as possible to reach their final destination today. Indeed, the airport is facing unfavorable weather conditions and is also undergoing runway maintenance work, which has caused numerous flight cancellations or delays.

As a result, KL had to decide late Saturday afternoon to no longer allow passengers to board for departure to AMS for European destinations.

Amsterdam Airport Schiphol is facing a staff shortage, which leads to extremely long waiting times. AMS has faced numerous delays and overcrowding at terminals over the past month. This is a serious issue, especially as the industry prepares for a busy summer with the ease of travel restrictions.

With flight cancellations and delays today, many passengers had to stay in Amsterdam. Adding more passengers from European flights tonight would mean the airline would stifle passengers from AMS to their final destinations.

KLM Cityhopper, KL’s regional brand, is also impacted by the policy. Photo: Alberto Cucini/Airways

KLM apologizes to affected passengers


This policy only applies on Saturday June 4, as KL hopes to “fly as many flights as possible on Sundays”. The airline explains that it was faced with “unforeseen and urgent circumstances beyond its control”.

KL has issued an apology to all affected travelers, saying the airline is doing its best to find a solution for everyone. “KLM sincerely apologizes to passengers who were unable to travel to Amsterdam from certain European destinations, as well as to those who were unable to transfer via Amsterdam to other final destinations.”

The airline added: “We understand that this decision has a significant impact on passengers, particularly during the Whit Monday weekend. KLM would like to emphasize that it is doing its utmost to offer passengers alternative flights as soon as possible. »

According to data from airlinedata.com, KL is supposed to operate 265 European flights to AMS today. In addition, around fifty long-haul flights should land at the airport, carrying connecting passengers who will then fly to other European destinations.

With the last minute move, KL hopes to manage the difficult situation at AMS for the weekend by trying to cancel as few flights as possible. The airline and airport are also hoping to find effective solutions to staffing issues ahead of the busy summer ahead, one being AMS’ new hiring drive.


Feature image: KL operates Boeing 737NGs on medium-haul European routes, but has placed orders for A320neo family aircraft as replacements. Photo: Alberto Cucini/Airways