Shoup's Cleaning Company in New Philadelphia.
Carl Mullins cleans a customer's vehicle at Shoup's Cleaning Company.

New Philadelphia – Family-owned since 1970, Shoup’s Cleaning Co. embraces the theme “one call cleans everything.”

The company is located at 1558 Truss Road SW in New Philadelphia.

Doug and Kristen Shoup purchased the business in 2020 from Doyle Shoup and officially took over ownership in January 2021.

Doyle Shoup founded the company over 50 years ago. In 1970 he operated the business from his home. At first, it was a side job, as he was cleaning at what is now Cleveland Clinic Union Hospital.

Doyle was looking to grow the business, so he quit his job at the hospital to become his own boss. He then moved the business to a rented garage south of New Philadelphia, then to a building on Crater Avenue. This building burned down in 1986 and Shoup lost almost all the equipment and other items. The current location, on Truss Road, was built in 1987.

Doyle has always believed in hard work and persistence. It ensures that these two characteristics are apparent to customers with all services. Doyle is retired, but still comes into the office.

“I enjoyed serving people,” he said. “One job that stands out is when we cleaned up after the fire at New Philadelphia High School. It was a sad day.

“Another job I remember, we were going to clean up the Warther Museum in Dover. Dave Warther said the alarm wouldn’t be set so we could enter the building. We arrived later than expected. Suddenly several policemen came with guns drawn, of course the police knew us. The employees had raised the alarm.

Doyle said employees are sometimes called on vacation or at family gatherings. He said it happens and employees are always ready to help those affected.

Other cleaning services offered are carpets, upholstery, oriental rugs and area rugs, mattress cleaning, hardwood and tile floors, windows, pressure washing, residential and commercial cleaning .

Apart from cleaning, the company also offers disinfection services which have been used often since the start of the pandemic. They use an electrostatic sprayer application and a disinfectant registered with the Ohio Environmental Protection Agency, and use CDC guidelines, including personal protective equipment. Disinfection services include high traffic areas.

Kristen Shoup said they clean many businesses in the Tuscarawas County area and surrounding counties, after hours and offer emergency services such as sewer backup, water damage restoration , smoke and fire.

They also offer comprehensive deep cleaning such as windows, walls, furniture and floors as well as fire and police departments, first responders, veterans, churches and the elderly. Discounts are offered to these entities and to the elderly. The company was voted Best of the Best Cleaning Services in The Times Reporter’s Best of the Best.

They also clean up Noah’s Hope Child Advocacy Center, which is named after Doug and Kristen’s late son, Noah. It is located on E. High Avenue and is dedicated to helping abused or neglected children fall victim to an abuser.

“I used to help dad clean up when I was young. After a few years, I started spending more time with him learning the trade,” Doug said. “Being able to serve people and help them is our goal. Dad was always so focused on helping the community.

Kristen has worked in the office, but her first love is plants and she is employed spring through fall at Stutzman’s Lawn and Landscaping in New Philadelphia.

Tiffany Poland is the general manager of the Shoup. She hires and trains employees and handles customer emergencies. She said older people often don’t have day-to-day energy and need help cleaning.

“Once the cleaning is done, it’s a safe and healthy environment for them,” Poland said.

She said the logos on the trucks and brochures are actually Doug and Kristen’s caricatures.

There are 15 employees, many of whom have been with the business for years, including Tim Mick (38), Carl Mullins (39) and Brian Welch (20).

Doug praised the employees, noting “they’re a great team.”

“Restaurant owners want to create ways to have us clean for them and free up employees so they can take care of customers,” Doug said.

Shoup’s Cleaning can be reached at or [email protected] or call 330-339-6684.