SOUTH JORDAN, UT; ROCHESTER, N.Y.; USA, June 08, 2022 (GLOBE NEWSWIRE) — CallTower, a global group, today announced that TMC, a global integrated media company, has named CallTower’s Microsoft Teams UCaaS and CCaaS solution as the winner of the award. excellence in voice technology from CUSTOMER magazine 2022.
CallTower combines powerful voice-enabled Unified Communications-as-a-Service (UCaaS) solutions with Contact Center-as-a-Service (CCaaS) solutions, productivity tools, and network support to unleash the power of a modern, enterprise-grade turnkey solution. CallTower was the first UCaaS solution provider to offer an integrated native Office 365 Microsoft Teams solution, eliminating the need to sift through unnecessary emails and improving productivity. As a provider, CallTower specializes in transitioning outdated phone systems to the cloud solution that best meets their customers’ business needs.
“We are honored to receive this coveted award from TMC for our Microsoft Teams UCaaS and CCaaS solution,” added William Rubio, chief revenue officer of CallTower. “With CallTower, organizations benefit from the global voice of Microsoft Teams backed by a world-class customer services team – ensuring a personalized implementation, adoption, training and support strategy.”
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as true leaders in this evolving voice technology trend. Winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones and voice-enabled apps and services that maximize NLP, NLU, NLG and AI , etc.
“On behalf of TMC and CUSTOMER magazine, I am pleased to honor CallTower with a Voice Technology Excellence Award,” said Rich Tehrani, CEO of TMC. “Their Microsoft Teams UCaaS and CCaaS solution has proven itself worthy of this elite status and I look forward to CallTower’s continued innovation in 2022 and beyond.”
About the Call Tower
Since its inception in 2002, CallTower has grown into a global provider of cloud-based unified communications, contact center and collaboration solutions for growing businesses worldwide. CallTower provides, integrates and supports leading solutions including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.
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TMC CUSTOMER Magazine
TMC’s CUSTOMER Magazine was established in September 2012 and is the industry’s definitive source for news, product information and communication strategies that engage customers and potential customers. Each issue of CUSTOMER includes news and information on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management- work and more.
Celebrating 50th anniversary in 2022. Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make decisions buying and navigating the markets. As a result, leading technology providers turn to TMC for unparalleled branding, thought leadership, and lead generation opportunities. Our in-person and online events provide unparalleled visibility and sales opportunities for all recipients. Through our personalized lead generation programs, we provide our clients with a continuous stream of leads that turn into sales opportunities and build databases. Additionally, we build brand reputation through the millions of impressions generated by display advertising on our news sites and newsletters.